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| Frequently
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I signed up a day or more ago, but there is no data in
my reports. What's wrong?
You may have forgotten the step of generating your code tags and pasting them
into your webpages. This is a vitally important part of
installing VOLSTATS to work with your site. To do this, please login and
go to Settings -> Standard Tracking Code page. Your tracking code will be
generated in a text box on the resulting page, which can be easily selected and
copied so that you can paste them into the HTML in your pages. They need to be
pasted into every page on your site that you want tracked. Failing to do this
will give an inacurate account of your overall website's traffic.
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I pasted my tracking code into my pages, but the
tracking code are showing up when I view my pages and my traffic is not being
logged. What's wrong?
You are using what is called a WYSIWYG HTML editor (pronounced WUZZYWIG, which
stands for "What You See Is What You Get"). These HTML editors allow you to
create web pages visually, with drag-n-drop capabilities, etc, to make creating
web pages simple so that you don't necessarily have to learn HTML to create
them. They usually have several different 'modes' of editing: Visual, Preview,
and HTML are a few of them. If you happen to paste your code tags into your
page while you are creating it with the VISUAL mode, then the editor believes
that what you are putting into the page should be displayed literally.
The VOLSTATS tracking code are Javascript code, which are actually a small
set of instructions used to tell your visitor's browsers to take an action.
Because of their nature, they need to be placed into your HTML so that they are
executed by your visitor's browsers, not visually seen. To do this, you will
need to make sure that you are pasting your code tags into your editor while it
is in HTML editing mode. You will know you are in this mode when you can view
the actual HTML code which makes up your website's pages. Be sure to scroll to
the bottom of your page and paste them in BEFORE the </body> tag. You
will know that you have done it correctly when nothing shows up at all.
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Where in my HTML do I need to paste the
VOLSTATS tracking code?
The tracking code should be pasted anywhere after the <body> and
before the </body> tags. The tracking code should be pasted into
every page on your site that you want to track information on.
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Why am I getting Java Script errors after
pasting the VOLSTATS tracking code to my HTML document? My stats do
not seem to be working.
The cause of Java Script errors or the stats not working is almost always
related to the tracking code you have pasted to your HTML document. Make
sure that when you insert the code it is not changed in any way. Use a text
editor (like notepad) to edit your HTML document. Avoid WYSIWIG editors like
Microsoft Frontpage that make changes to your HTML without you knowing it.
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How can I track more than one page?
VOLSTATS is designed to track multiple pages. All you need to do is paste
the tracking code you received at the time of setup into each of the pages that
you want to track.
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How can I track my DYNAMIC pages, like ASP, JSP,
PHP page produces many pages from one script?
VOLSTATS included the Page Naming feature. This feature by the page's HTML
<TITLE> tags works very well for those of you who have unique titles for
each page on your site. This feature solves a problem for people who have
dynamically driven sites, where one script can generate many different pages
depending on the query string passed to it. Every page on your site NEEDS to
have a unique <TITLE> tag to identify it. Otherwise
VOLSTATS will count pages that have the same <TITLE> tag as the same
page, even if they are different filenames (i.e. - index.html).
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Can I track more than one site with
one VOLSTATS account?
Although VOLSTATS is designed to track one web site, there is nothing to
prevent you from tracking multiple websites with one VOLSTATS account. The
problem is that your stats will then reflect the totals of all of your
websites, making it difficult to accurately distinguish where your traffic is
coming from. There are some reports like the "Tracking Page" report that can
help you break down your traffic by domain name, but most of the reports will
just display your cumulative totals. If you are just interested in a "big
picture" overview of all your sites, then it is not a problem to use
one VOLSTATS account to track multiple websites. If you need detailed
stats for each website, then it would be best to create a
separate VOLSTATS account for each one. We provided special offer price
for those member sign up more than one account.
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How can I get my stats to reflect my time zone?
VOLSTATS is capable of delivering statistics reports based on your own
local time instead of our server's time (UTC). If you did not specify your
correct time when you signed up for your account, you can log into
your user preferences to make the appropriate changes.
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What is a "hit" and what counts as a hit?
First of all, VOLSTATS does not do any measuring, gauging, or analyzing
that has anything to do with the term "hit". A hit, in the LOG ANALYZER world,
occurs whenever an object is loaded off of your site. This means that everytime
an image, a page, a flash object, a sound clip, etc are loaded off your site,
each object counts as one hit. A single page can have any given number of
"hits" on it, since each page can have a different number of images or objects.
This is, in our opinion, a completely useless way of gauging your site's
traffic. Since you are interested in how many VISITORS actually visit your
site, the term "hit" has nothing at all to do with how many visitors, or even
page views, are generated by your site. Better terms for tracking your site's
traffic are "Page Views" and "Visitors".
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What is a "Visitor" and what counts as a
visitor?
A Visitor is the count of actual people that come to your site. It is useful to
know how many of your visitors return to your site and how often. It is also
useful to know how many of your visitors are new. Knowing this information
might tell the Webmaster of a content oriented site how interesting the content
is and how often it needs to be added to or altered.
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What is a "Page View" and what counts as a
page view?
A page view is the count of how many times pages were viewed from your site.
Most visitors will come to your site and view more than one page, so this is
useful information to know overall the average number of pages your visitors
may be exploring.
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How can I exclude my own visits to my website
from counting in my stats?
Login to your user preferences page, select the checkbox "Excluding
my traffic from this computer" and click the Apply button. You also can exclude
your traffic by IP Address ranges.
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How does the visitor identity naming work?
The Visitor Identity Naming feature allows you to named your website
visitor and identify them in Visitor Tracking feature, it could be a
static value or dynamic value passed by server variable.
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This FAQ doesn't tell me what I need to know. How
can I contact you?
VOLSTATS is constantly being worked on. We are constantly fine-tuning the
site and trying to work out the bugs. Your input will be of great help. Please
email us with THIS FORM.
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| News Flash |
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August 3, 2005
Conversion Plan launched. It's included in Professional Package for free!
Conversion break down into three categories which is Campaign, Conversion Point
and Visitor. Member can see the number conversions, and sales each campaign
(referrer) has brought to their site and drill down into
the conversion point details for each specific campaign.
October 9, 2005
Member can excluded their traffic by IP Address Ranges.
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